Delete your account
You can delete your Bagel Brothers - Thao Dien account yourself in the app, or ask us to do it by email or phone.
Delete in the app
- Open the app and sign in.
- Go to Account, then Profile.
- Scroll to the bottom and choose Delete account.
- Confirm. This cannot be undone.
Your wallet balance cannot be used after the account is deleted. Use it before you delete, or contact us first.
Request deletion by email or phone
If you cannot sign in, or you do not use the app, contact us by email at [email protected] or call +84 763 610 211. Say that you want to delete your account and give us the phone number registered on the account. We may ask one question to confirm the account is yours.
What is deleted
- Your name, email, phone number, date of birth and profile photo
- Notes, allergy and dietary details, and the business name used for invoices
- Saved delivery addresses
- Sign-in sessions and one-time codes
- Push notification registrations
- Order notes and messages you sent
What is kept
Orders and invoices are kept as Vietnamese accounting and tax law requires. After deletion these records are no longer linked to your name. Wallet, loyalty and gift card records are also kept for accounting and no longer carry your personal details. Orders with an e-invoice that has not been issued yet keep the buyer details until the invoice is issued.
See also the Privacy Policy.